Hello, i bought a used machine called kettler ergo c12 and I have the following problem

the computer starts from a factory setting (I was asked to set the language etc.) and from there on the computer started to behave normally in quick start mode showing all training data.However it is impossible to create a user in the sense that at the last (5th) step when creating a new user I get a message in German (whereas I has set it to english) saying the the user has been created and when I click on the joystick it takes me back to the main menu whiteout any user created. And the menu is in German again. When it automatically switches off after a few minutes of not using it, when I switch it on again (from the joystick or by moving the pedals) it always does a factory reset asking me to set the language etc. But I am always unable to create a user ... as it ends up with the message in German.

It behaves like it would be in a shop exhibition mode (what they call “Public Place Mode”) but the menu shows this mode is off, and I can not do anything to change it on or off. I do not have access to any of the training modes as I have only the Guest User and the QuickStart mode available).